A cleaning guide for new customers

What to expect

Your home cleaning crew will come fully supplied with cleaning tools and agents, ready to take on almost everything you can throw their way. The number of house cleaners you receive depends primarily on the size of your home, as well as location and preference, but most jobs require no more than two cleaners.

What we expect

You never have to be there for any of your home cleanings, not even the first one, but most customers choose to be there for the first visit. If you have any pets you will need to section them off in an area that will prevent them from interfering with the house cleaning. And if you want to keep the price as low as possible you should pick up and put away as many loose items, such as toys and clothes, off the floor as you can.

Establishing the price

When the cleaning crew arrives for the first time, walk them through your home and present them the entire scope of work that is to be done. Show them trouble areas, areas that need specific instruction and all of the add-on tasks that you may have requested in your initial cleaning estimate. When the walk through is complete, you and the crew will establish a final cleaning price which in almost all cases will be within the initial estimate.
If you are not present for the first cleaning, the cleaning crew will relay to the office the price before they begin and if it falls outside of your initial estimate you will receive a phone call or text message before work begins to approve the adjusted price.

When they finish

After the cleaning crew finishes, you or someone present will need to walk through the home and verify the completion of the job. On approval, you will need to pay the cleaning crew cash or check (made payable to "Crystal Clean Homes") or call the office at (949) 340-7130 and submit a VISA, MasterCard or Discover number (if you were not required to submit one prior to your cleaning) or establish a PayPal payment arrangement.

If you are not present for the first cleaning, you will need to submit a credit/debit card prior to the cleaning which may or may not be charged depending on your method of payment. You will, however, be protected by our 24-hour guarantee which means if the cleaning crew missed anything they will return at no extra cost to you to fix any corrections as long as the request is made within 24 hours of the home cleaning.

Going forward

If you like your cleaning crew, which everyone does, you can specifically request to have them back to clean your home again but if you want to try a different cleaning crew, you can do that as well. After you feel comfortable with everything you can have us hold your keys, leave keys hidden for them or wait for them to show up to say hello!